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Roche Legal & Privacy Policy
Privacy Policy
Roche Diagnostics Limited ('RDL') Online Privacy Statement
Thank you for visiting a Roche Web site or interacting with us via e-mail.
At Roche, we understand that protecting the privacy of visitors to our Web sites is very important and that information about your health is particularly sensitive. That’s why we have taken the necessary steps to meet worldwide data privacy requirements. We treat your "personal data" according to the "Roche Directive on the Protection of Personal Data“, and to the laws of the EU, Switzerland and other applicable local laws which regulate the storage, process, access and transfer of personal data.
Roche Web sites that display this privacy policy ("policy") and that ask for any information from you are committed to collecting, maintaining, and securing personal information about you in accordance with this policy, as well as applicable laws, rules and regulations. This policy applies to personal information (as defined below) collected from Roche online re-sources and communications (such as Web sites, e-mail, and other online tools) that display a link to this policy. This policy does not apply to personal information collected from offline resources and communications, except in cases where such personal information is consolidated with personal information collected by Roche online. This policy also does not apply to third-party online resources to which Roche’s Web sites may link, where Roche does not control the content or the privacy practices of such resources.
We only collect personally identifiable information about you if you choose to give it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so. Please review this Privacy Statement to learn more about how we collect, use, share and protect information online.
Information Collected
There are two general methods that Roche uses to collect personal information online:
- Information We Get
- Personal information: You can visit our Web sites without providing any personal information. We may collect your personally identifiable information (such as name, address, telephone number, e-mail address or other identifying information) only when you choose to submit it to us. We may also collect health information about you that you provide by responding to our questions or surveys.
- Aggregate information: In some cases we also remove personal identifiers from data you provide to us and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated statistical information (e.g. number of visitors, originating domain name of the Internet Service Provider), help-ful to us in improving our products and services.
- Automatically Collected Information
We automatically receive certain types of information whenever you interact with us on our sites and in some e-mails we may send each other. Automatic technologies we use may include, for example, Web server logs/IP addresses, cookies and Web beacons.
Web Server Logs/IP Addresses. An IP address is a number assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognise and communicate with each other. Roche collects IP addresses to conduct system ad-ministration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and Web site performance review.
Cookies. A cookie is a piece of information that is placed automatically on your computer’s hard drive when you access certain Web sites. The cookie uniquely identifies your browser to the server. Cookies allow us to store information on the server to help make the Web experience better for you and to conduct site analysis and Web site performance review. Most Web browsers are set up to accept cookies, although you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note, however, that some portions of our sites may not work properly if you refuse cookies.
Web Beacons. On certain Web pages or e-mails, Roche may utilize a common Internet technology called a "Web beacon" (also known as an "action tag" or "clear GIF technology.") Web beacons help analyze the effectiveness of Web sites by measuring, for example, the number of visitors to a site or how many visitors clicked on key elements of a site.
Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information, such as by registering or sending e-mails, can these automatic tracking technologies be used to provide further information about your use of the Web sites and/or interactive e-mails to improve their usefulness to you.
Services: We may provide services based on third party applications and content tools on certain Roche Websites such as Google Maps or QUARTAL FLIFE. These third parties may automatically receive certain types of information whenever you interact with us on our sites using such third party applications and tools.
Your Choices
You have several choices regarding your use of our Web sites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our sites and not using any available personalised services. If you choose to submit personal data, you have the right to see and correct your data at any time by accessing the application. Certain sites may ask for your permission for certain uses of your information and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly, although we may require additional information before we can process your request.
As described above, if you wish to prevent cookies from tracking you anonymously as you navigate our sites, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Security
Roche uses technology and security precautions, rules and other procedures to protect your personal data from unauthorized access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your data, Roche uses also industry standard firewalls and password protection. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorised third parties.
Use of Data
Roche, including the subsidiaries, divisions and groups worldwide and/or the companies we hire to perform services on our behalf will use any personally identifiable information you choose to give us to comply with your requests. We will retain control of and responsibility for the use of this information. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
The information, which is also used for different HR purposes (Performance Management, Succession decisions or Development actions), will be helpful for us to better understand your needs and how we can improve our products and services. It helps us also to personalise certain communications with you about services and promotions that you might find interesting. For example, we may analyse the gender or age of visitors to sites about a particular medication or disease state, and we may use that analysis of aggregate data internally or share it with others.
Data Sharing and Transfer
Roche shares personally identifiable data about you with various outside companies or agents working on our behalf to help fulfill business transactions, such as providing customer services, sending marketing communications about our products, services and offers, and doing technological maintenance. We may also share personally identifiable data with our company's subsidiaries and affiliates. All these companies and agents are required to comply with the terms of our privacy policies.
We may also disclose personally identifiable information for these purposes:
(a) in connection with the sale, assignment or other transfer of the business of the site to which the data relates;
(b) to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or
(c) where needed for corporate audits or to investigate or respond to a complaint or security threat.
No Third-Party Direct Marketing Use. We will not sell or otherwise transfer the personally identifiable information you provide to us at our Web sites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.
E-mail a Friend or Colleague. On some Roche sites, you can choose to send a link or a message to a friend or colleague referring them to a Roche Web site. E-mail addresses you may provide for a friend will be used to send your friend information on your behalf and will not be collected or used by Roche or other third parties for additional purposes.
Google Analytics. Roche Websites may use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, as mentioned above please note that if you do this you may not be able to use the full functionality of a Roche website. By using a Roche website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Links to Other Sites
Our sites contain links to a number of Web sites that may offer useful information to our visitors. This Privacy Statement does not apply to those sites, and we recommend communicating to them directly for information on their privacy policies.
Privacy Statement for Children
Our Web sites are directed at an adult audience. We do not collect any personally identifiable information from anyone we know to be under the age of 13 without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.
Additional Information on Web Sites
If a Web site has particular provisions relating to privacy that differ from those stated here, those provisions will be disclosed to you on the page on which personally identifiable information is collected.
Note to Users of Business or Professional Web Sites
If you have a business or professional relationship with Roche, we may use information you submit on our sites, including sites intended specifically for business and professional users, to fulfil your requests and develop our business relationship with you and the entities you represent. We may also share such information with third parties acting on our behalf.
Updates to Privacy Statement
From time to time, Roche may revise this online Privacy Statement. Any such changes to this Privacy Statement will be promptly communicated on this page. Continued use of our sites after receiving notice of a change in our Privacy Statement indicates your consent to the use of newly submitted information in accordance with the amended Roche Privacy Statement. The effective date of this Privacy Statement is 1 November 2005.
How to Contact ROCHE
For questions or if you wish Roche to amend or delete your profile, please contact us in writing (by post), as follows:
Roche Diagnostics Limited
Charles Avenue
Burgess Hill
West Sussex
RH15 9RY
Registered in England No. 571546
Unless explicitly stated otherwise, this Privacy Statement applies to F. Hoffmann-La Roche Ltd or F. Hoffmann-La Roche Ltd Web sites.
Terms and Conditions
These Terms and Conditions together with our Privacy Policy govern your use of the CoaguChek website (the "Site") and your relationship with the owner of the Site, namely Roche Diagnostics Ltd ("Roche Diagnostics Ltd", "we" or "us"), a company registered under the laws of England and Wales (company no. 571546), with its registered office at Charles Avenue, Burgess Hill, West Sussex, RH15 9RY. Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. If you do not agree with these Terms and Conditions, you do not have permission to access the contents of the Site and you should cease using the Site immediately.
Clause 1. Access and Use of the Site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
The Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Site you agree to be bound by these Terms and Conditions.
Clause 2. Amendments to the Site
We reserve the right at any time to change these Terms and Conditions by posting changes online. You are responsible for regularly reviewing information posted online to obtain prompt notice of any such changes. Your continued usage of the Site after changes are posted constitutes your acceptance of the revised Terms and Conditions.
We also reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site.
Clause 3. Intellectual Property
Roche Diagnostics Ltd owns or is licensed to use all intellectual property in the content of this site and reserves the right to pursue any intellectual property infringement in the Courts of the country where we suffer damage. No licence is granted to you in these Terms and Conditions to use any trade name or mark of Roche Diagnostics Ltd or its affiliated companies. You shall not assert any claim or ownership to any trade names or marks or to the goodwill or reputation of Roche Diagnostics Ltd or its affiliated companies. If you are unsure of the legality of your use of the material on this website you should contact Webmaster.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Clause 4. Your Liability
You must ensure that any personal information that you supply to us is correct and complete. You must inform us immediately of any changes to the information that you have supplied to us; this can be done by sending an e-mail to Contact Us or updating your details by logging on to CoaguChek website.
You, and not us, are entirely responsible for all material that you make available on this Site.
You agree that you must evaluate, and bear all risks associated with, the use of material available on this Site, including but not limited to any reliance upon the accuracy, completeness or usefulness of such material. In this regard, you acknowledge and agree that you may not rely on any material created by us or submitted to us and appearing on this Site.
You agree not to use this Site to:
- post, transmit or otherwise make available any material that is false, inaccurate, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, hateful or racially or otherwise objectionable; or
- impersonate any person or entity; or
- forge headers or otherwise manipulate identifiers in order to disguise the origin of any material posted on the Site; or
- post, transmit or otherwise make available any material that you do not have the right to make available under any law or contractual or fiduciary relationships; or
- post, transmit or otherwise make available any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; or
- post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "spam", "junk mail", "chain letters" or any other forms of solicitation; or
- post, transmit or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy of limit the functionality of any computer software or hardware or telecommunications equipment; or
- intentionally or unintentionally violate any national or international statute, law, decree, rule and/or regulation; or
- "stalk" or harass another person; or
- collect or store personal data about others.
Clause 5. Our Liability
This Site is provided by us, free of charge, without any warranties or guarantees. We do not accept any liability for the quality of material on the Site, including but not limited to its accuracy, authenticity or correctness.
Furthermore, we do not accept liability for technical problems that you may experience with the Site. All implied warranties are excluded to the maximum extent permitted by law.
We welcome any information regarding inaccuracies or faults on the Site; such information should be e-mailed to Webmaster. We will attempt to correct any inaccuracies or faults notified to us as soon as we reasonably can.
To the fullest extent permitted by law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.
Nothing in these Terms and Conditions shall exclude liability for death or personal injury caused by negligence.
Clause 6. Handling of Material on the Site
We reserve the right to remove any material on the Site at any time.
You acknowledge and agree that we may preserve and disclose material posted by you on this Site if required (a) by law or legal process, (b) to enforce these Terms and Conditions, (c) to respond to claims that such material violates the rights of third parties, (d) to protect our rights and/or property, or rights and/or the property of other users of this Site and the general public.
Clause 7. Termination
You agree that we, in our sole discretion, may terminate your use of this Site, and remove and discard any material you have posted on the Site, for any reason, including, without limitation, if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. You agree that any termination of your access to the Site under any provision of these Terms and Conditions may be effected without prior notice, and acknowledge and agree that we may immediately bar any further access to the Site. Furthermore, you agree that we shall not be liable to you or any third party for any termination of your access to the Site.
Clause 8. Material Submitted or Made Available for Inclusion on the Site
We do not claim ownership of material you submit or make available for inclusion on the Site. However, with respect to material you submit or make available for inclusion on the Site, you grant us a world-wide, royalty free, non-exclusive, perpetual, irrevocable and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such material (in whole or in part) and to incorporate such material into other works in any format or medium now known or later developed, subject to our privacy policy.
Clause 9. Indemnity
You agree to indemnify and hold Roche Diagnostics Ltd, and its subsidiaries, affiliates, officers, agents, and employees (collectively, the "Indemnified Parties") harmless from any loss, damage, injury, claim, demand, cost, including reasonable attorneys' fees, or penalty awarded against or incurred or paid by any of the Indemnified Parties due to or arising out of material you submit, post, transmit or otherwise make available on the Site, your use of the Site, your violation of these Terms and Conditions, or your violation of any rights of another.
Clause 10. Links
As a convenience to you, the Site may include links to other websites or material that is beyond our control. Their inclusion must not be taken to imply any endorsement or validation by us of the content of the linked website. Roche Diagnostics Ltd do not accept responsibility or liability for any losses or penalties that may be incurred or for the accuracy of hyperlinks to third party websites or the content of such third party websites.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these Terms and Conditions.
If you wish to make any use of material on our site other than that set out above, please address your request to Webmaster.
Clause 11. International Use
Roche Diagnostics Ltd makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you chose to access this Site from locations outside of the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms and Conditions are governed by English law.
Clause 12. Privacy Policy
By using the Site, you also agree to our Privacy Policy, which can be viewed Privacy Policy. Please read the Privacy Policy carefully as it contains important information on how we use your personal information.
Clause 13. Miscellaneous
If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable, then to the extent that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted. The remaining Terms and Conditions shall survive, remain in full force and effect, and continue to be binding and enforceable. No waiver by Roche Diagnostics Ltd of breach of obligation arising under these terms and conditions shall constitute a waiver of any other breach.
You may not assign, sub-license or otherwise dispose of your rights under these Terms and Conditions.
A person who is not a party to these Terms and Conditions shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any terms of these Terms and Conditions. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be decided only by the English courts.
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